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*99# service by National Payments Corporation of India (NPCI)

*99# is a USSD (Unstructured Supplementary Service Data) based mobile banking service from NPCI that brings together diverse ecosystem partners such as Banks & TSPs (Telecom Service Providers).
  • Using *99# service, a customer can access financial services by dialing *99# from his/her mobile registered with the bank. The service works across all GSM service providers and handsets.

  • *99# service was dedicated to the nation by the Honorable Prime Minister of India Shri Narendra Modi on 28th August 2014 as part of Pradhan Mantri Jan Dhan Yojana (PMJDY).
  • *99# service uses IMPS channel which is an immediate fund transfer service; hence, it will not be possible to stop/cancel financial transaction after it has been initiated.
  • The RBI guidelines for Mobile Banking Services has prescribed a ceiling of Rs. 5000 per transaction for financial transactions using *99# service.

Unstructured Supplementary Service Data (USSD):
  • Unstructured Supplementary Service Data (USSD) is a technology unique to GSM (Global System for Mobile Communications) handsets.
  • It is a capability built into the GSM standard to support transmitting information over the signalling channels of the GSM network.
  • USSD provides session based communication, enabling a variety of applications.
  • USSD technology, which was primarily used in the field of telecommunication, is going to make a significant impact in the field of banking services.
  • Works without Internet
  • Uses voice connectivity
  • Accessible through a common code *99# across all TSPs
  • No additional charges while roaming for using the service
  • Works across all GSM service providers and mobile handsets
  • Round the clock availability to customers (works even on holidays)
  • No need to install any application on mobile handset to use the service
  • Additional channel for banking services and key catalyst for financial inclusion

 *99# service can be used by the customers for the following purposes:
a) Financial
b) Non-Financial
c) Value Added Services (VAS)

A. Financial Services:
1.     Send Money Using MMID –  User can transfer fund using MMID and Mobile number of the Beneficiary.

2.     Send Money Using IFSC - User can transfer fund using IFS Code and Account number of the Beneficiary.

The Indian Financial System Code (IFSC) is an 11 digit alphanumeric code that uniquely identifies a bank-branch participating in the two main electronic funds settlement systems in India i.e. Real Time Gross Settlement (RTGS) and National Electronic Fund Transfer (NEFT) systems.

3.     Send Money Using Aadhaar - User can transfer fund using Aadhaar number linked to the account of the Beneficiary.

B. Non- Financial Services:
  • Account Balance – User can check available balance of the bank account linked to his/her mobile number.
  • Mini Statement - User can generate mini account statement for the bank account linked to his/her mobile number.
  • Show MMID – User can know their MMID which was allotted to him/her by bank during mobile banking registration.
  • Generate MPIN - User can Generate or Set his/her MPIN. MPIN or Mobile PIN is like a password and used for authenticating financial transactions.
  • Change MPIN - User can change his/her MPIN. MPIN or Mobile PIN is like a password and used for authenticating financial transactions. 5/11 Public.
  • Generate OTP - User can generate One Time Password (OTP) which can be used for different transactions as a second factor of authentication.

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